Article 20 — Corrective actions and duty of information
Official title, Regulation (EU) 2024/1689
Corrective actions and duty of information
- Who it binds
- provider
- Evidence that discharges it
- a serious-incident report
- Usually owned by
- Compliance
- Severity
- Major — a gap here is a finding an auditor will raise and expect a remediation plan for.
Does it apply to you?
Applicability under the Act is risk tier × operator role, not tier alone. This grid is computed by running the same function the assessment uses, so it cannot drift from what the product would tell you.
- high riskprovider
Read against Regulation (EU) 2024/1689 as amended, consolidated text 02024R1689-20260727 (consolidation 001.001, incorporating Regulation (EU) 2026/1744). What we work from